Full frame sensor


What should I do in the event of a defect?

It's never a pleasant experience if the product you purchased breaks down. We offer a two-year warranty as standard on all new cameras and lenses. The supplier's warranty period applies to all other products. We guarantee a properly working product throughout this warranty period.

If the product you purchased breaks down within the warranty period, we will resolve the issue for you. You can bring the defective item to one of our stores. We will take your equipment into the store and send it to the relevant supplier. You also have the option to send the product to be repaired to us by mail, then we will ask you to advance the shipping costs. We will then reimburse these costs as soon as possible. If you have a five-year warranty certificate that you want to claim, you always need to state this beforehand.

Do you want to send the defective item in? In that case, please follow the step-by-step plan below. This will enable us to handle your repair as smoothly as possible.

Repairs during the warranty period

If you send a product for repair during the warranty period, we do not charge a fee. The additional costs will only be applied if there appears to be damage caused by falling or impact, moisture or water damage, or damage caused by improper use. Such damage are excluded from the guarantee.

How does it work?

Do you have a defective item which you want to fix? Follow the steps below:

  • Complete the repair form  as completely possible.
  • Print this form.
  • Pack the faulty product properly and safely, omitting as many accessories as possible (such as batteries, filters, memory cards, etc.).
  • Attach the printed repair form and a copy of the purchase invoice.
  • Offer the defective item for repair at the counter in one of our stores or send it, postage prepaid, to:
    Photospecialist / Kamera Express Rotterdam B.V.
    Department Service and Repair
    Essebaan 55
    2908 LJ Capelle aan den IJssel
    The Netherlands
  • Once we receive the product, we will send a confirmation e-mail. Please note that the handling of a repair takes an average of 4 weeks!


If you have questions about the repair or return of products please contact the Service & Repair Department Photospecialist:

Telephone: +44 (0)148 0710000

Email: [email protected]