Delivery

If you place your order before 16:30 (UPS) or 23:30 (DHL) and the item is in stock, then it can be shipped the same day (excluding weekends and public holidays) provided your payment has been received. You then will receive the order in  2 to 3 working days by UPS or DHL, unless a different delivery time is mentioned on the product page. Unfortunately, delivery is not possible on Sundays and public holidays.

If you order after 23:30 your order will processed the next working day (according to the same method as described above).

A parcel is usually considered large and/or heavy when it exceeds the standard dimensions and/or weight and, therefore, is not eligible for a standard shipment or it cannot be shipped. In this case, please get in touch with our customer service.

Holidays and special days

During bank holidays and special days (such as Black Friday and Cyber Monday), we do our very best to deliver on time. During these days, however, the delivery time may be delayed by 1 working day. We hope for your understanding. During bank holidays we use different opening hours or the store is closed. View the current opening times.

Delivery costs

Different shipping costs

Here you can find the extended area surcharge postal codes: 

Surcharge postal codes

Delivery outside the European Union

If you reside in a country outside the European Union you may have to pay the relevant import taxes and customs duties (customs fees). These costs vary by country and you are accountable for these costs. If you wish to establish what costs are involved, please contact your country's customs. For more general information concerning customs fees and shipping costs abroad contact our Customer Contact Centre.